News... is it all about being IN the news or CREATING the news? I suppose it depends on the content of the news.
I was completely impressed with a string of articles Google Alert fed me last week. A reporter for Deseret News focused some health articles on low back pain, incontinence and physical therapists. The "series" all started on May 7th with the topic for Saturday's Deseret News/Intermountain Healthcare Hotline. This wasn't just a lone announcement. There was also an article published about incontinence and low back pain. The news didn't stop there... on May 8th there was another article published about low back pain. Amazingly, another article about chronic back pain and physical therapists was published on May 9th! It won't be ending there either. On the 15th answers to emails on the topic will be posted on deseretnews.com
Jake Magel, PT, DSc and Susan McLaughlin, PT really did a nice job throughout that whole series. I couldn't put my finger on it initially, but as I sit here writing, I can now tell you exactly why the whole series was impressive for me. Jake and Susan were being "Freds." They were sharing evidence in a manner that was genuinely helpful to the public yet at the same time not self-serving.
When I see quality like those articles, for some reason, I have a need to reach out and learn more. Poor Jake... he was the one in my line of fire. Let's just say I peppered him with enough questions that I can give you all the scoop on how something like what he and Susan did can happen in your community.
It all started with an opportunity. As with anything else in life, if you see an opportunity, you either take it or leave it. If I am understanding correctly, the Intermountain Health public relations department has a working relationship with the Deseret News. Apparently for the last 17 years, Intermountain Health and Deseret News have joined together to help the community in their health by offering health hotlines on predetermined topics. Jake happened to be contacted by the PR department to see if he was interested in some sort of women's health related issue (being close Mother's Day and all).
The articles were published to meet a need. Deseret News in working with Intermountain Health needed to have material in order to really reach the community. I'd assume that just announcing a health hotline date, time and topic wouldn't capture participation of the community at large without some effort being put into educating the community to interest them enough to want to call in and learn more.
When Jake mentioned he and Susan were interviewed, I had this slight feel of anxiety in my gut. Whoa... interview? This wasn't some written "news release" kind of deal that was sent in to Deseret News? Rest assured, the reporter didn't interview in person. Jake and Susan just had to call in and have a conversation with the reporter. I shouldn't say "just call in," because based on what I read in those articles, Jake and Susan had to have spent some time mentally preparing and envisioning what information would be the most relevant for the community. The beauty of being an "expert" in something is that you will have more control of the information because the person interviewing you probably isn't going to know enough and will need your assistance in focusing on the relevant information. (Now, Jake didn't say that, I'm just taking liberties with what he did say.)
Jake and Susan were the physical therapists involved in both the interviews and the hotline phone calls. Jake indicated there wasn't any quiet time on Saturday from 10-noon and the calls actually started before 10 and continued after noon. Jake thought about 60% of the calls were incontinence issues and 40% low back pain issues. The feedback Jake received from PR was that Jake and Susan's session was "one of the 6 or 7 most successful" in the last 17 years.
At this point in time, Jake doesn't know the departmental impact the recent health hotline will have on referrals. He did mention by Tuesday 3 new patients scheduled due to the articles.
The public really doesn't know the role physical therapists can have in improving lives. As physical therapists, we really don't have training in marketing, interviewing or managing a business. What Jake and Susan did probably isn't within our comfort zone. At the same time, the unknown brings fear. Often times that fear is just in our imaginations and holds us back from acting.
Hopefully, the time Jake took responding to me can be helpful for you. Who better than physical therapists to create the news about how we can help? Even if it costs money to educate the public, I liked that Jake did mention there was an immediate response due to a need for the services of a physical therapist. That means, from a business perspective, there will be some return on your investment.
Thank you, Jake, for sharing. It was kind of fun learning this way. I'm also sorry for interrupting you with so many questions... I honestly didn't realize you were working on a deadline. I'm assuming you have many emailed questions that need a response to be posted at deseretnews.com
~Selena