What do Patients want from their Physical Therapist?
Almost 1200 patients surveyed in the UK about what patients want from their physician.
Patients place the highest value on thoroughness followed by:
- Seeing a doctor who knows them well
- Seeing a doctor with a warm and friendly manner
- Having a shorter waiting time for an appointment
- Having flexibility in selecting appointment times
Interesting. In a country where they don’t routinely pay for health care, patients were willing to pay the most for a thorough physical exam.
What do they want from their physical therapist? Are we the “thorough physical exam” counterpart in the US where it has been shown that the “face” time with doctors is at an all time low?
Thoughts?
There is an interesting reference in Australian journal. Unfortunately I am not able to get the full text.
Potter M. Gordon S. Hamer P. The physiotherapy experience in private practice: the patients' perspective. Australian Journal of Physiotherapy. 49(3):195-202, 2003.
Maybe that says something?
Posted by: joanka | March 15, 2008 at 03:41 PM